Skip to main content
August 5, 2023
Question

Hi! I have a problem in one account when i make a invoice & save it saving option keeps scrolling invoice not make when cancel it invoice automatically maked solve it?

  • August 5, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

August 5, 2023

Hello, fzdesigns! I'm here to assist you in resolving the issue.

 

Sometimes, unexpected errors like the one you're encountering are linked to cached data in your regular web browser. No worries, I'll guide you through some troubleshooting steps to tackle this problem.

 

To commence, I recommend launching QuickBooks in a private browsing window. This allows you to save your transaction while minimizing the risk of virus infections that might trigger unusual behavior within QuickBooks.

Here are the keyboard shortcuts for different browsers:

 

  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

If it works fine, I recommend returning to your original browser and clearing its cache to start anew. I suggest going back to your original browser and clearing its cache to start fresh. Moreover, you can use another supported and up-to-date browser and ensure to add Intuit as a trusted site to prevent your browser from potentially blocking site content. 

 

Please browse through these articles about how to speed up QBO performance, personalising forms, and reports: Why is my QuickBooks Online slow?

 

If you have any queries concerning saving invoices in QuickBooks, please let me know by adding a comment below. I'm here to provide assistance. Keep safe!