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A
Andy_sheff
May 16, 2020
Question

Hi, I'm trying up update my transactions from the bank but its taking me to page not found evert time I click connect, any ideas ? Tried on mobile and on mac.

  • May 16, 2020
  • 1 reply
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1 reply

AlcaeusF
AlcaeusF
May 16, 2020

Thanks for posting in the Community, @Andy_sheff.

 

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once signed in, go back to the Banking page and update the transactions again to double-check.

 

If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

Please click the Reply button below if you have any other issues or concerns. I'm more than willing to assist. Have an amazing day!

A
Andy_sheffAuthor
May 17, 2020
Hi,
 
I have tried that but still the same. I'm trying to re connect for the 90 day re authentication, if just takes me to this screen no matter what device I try on.
R
Rasa-LilaM
May 17, 2020

Hello again, @Andy_sheff.


Thanks for following the resolution provided by my colleague and adding a screenshot about the issue. This gives me a clearer picture of what’s happening to your bank connection.


May I know the name of your financial institution? This is to check if it’s similar to the reported issue our engineers are currently working on.


While waiting for the information, let’s update the DNS settings resolver on your MAC. Here’s how:

 

  1. Click on the Apple menu at the top to select System Preferences.
  2. Go to the Internet & Wireless section to select Network.
  3. Choose a network interface from the sidebar and then hit the Advanced tab.
  4. Hit the DNS tab and choose the + button to add a new DNS server.
    • Google DNS IPs: 8.8.8.8, 8.8.4.4
    • OpenDNS IPs: 208.67.222.222 (resolver1.opendns.com), 208.67.220.220 (resolver2.opendns.com), 208.67.222.220 (resolver3.opendns.com), 208.67.220.222 (resolver4.opendns.com).
  5. Press OK and Apply.

If none of these suggestions work and Halifax is the bank you’re working on, I recommend contacting our QBO Care Team. One of our support agents will collect personal information to verify your account and then add the company to the list of affected users.


You’ll be notified via email once there’s progress about the issue and the permanent solution is available. Here’s how to reach them:

 

  1. Go to the Help icon at the top to select the Contact Us link.
  2. This will open another window where you can enter the issue or topic.
  3. Once done, click on the Let’s talk button to view the support information.
  4. Choose how you want to contact our QBO Care Team: Start a chat or Call us.
  5. Provide the following information to expedite the process: INV-45631.

For future reference, you can bookmark the Open Banking Connection Errors article. It provides a complete list of online banking errors as well as instructions on how to resolve them.


Reach out to me if you have any other concerns or questions. I’ll be right here to answer them for you. Have a good one.

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