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clarecoombeswrit
Dec 13, 2021 3:41 PM UTC
Solved

Hi, I need to change the email address invoices are sent from but the system won’t accept it as it ends with .agency

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JasroV
JasroVAnswer
Dec 13, 2021 8:17 PM UTC

Thanks for sharing an update with us, Clare.

 

If you've set the email address as your new company email, then yes, it'll update on the invoice. Once you sent an invoice to your customer, the address will be shown on the invoice form.

 

If you don't want to change your company email address and just want to use the address as the sender, you'll want to add it as a customer facing email. Let me show you how.

 

  1. Go to the Gear icon in your QuickBooks Online (QBO) account.
  2. Select Account and settings.
  3. Click the Company menu and select the Contact info section.
  4. Enter an email address in the Customer-facing email field. 
  5. Click Save and then Done.

 

If you're referring to changing the default email from (quickbooks@notification.intuit.com.), the option to do so isn't possible. This is to protect your account and prevent security risks. Suspicious email can sometimes be a scheme to get your personal info.

 

Furthermore, I'm adding this link that you can utilize in modifying your invoices and recording your customers' payments: 

 

 

You're always welcome to tag me in your reply if you have any other questions about the invoice email address. I'm always here to back you up!

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4 replies

GeorgiaC
Dec 13, 2021 5:44 PM UTC

 Hi clarecoombeswrit, thanks for joining us here on the Community - this format should be accepted, does the email address contain any special characters (other than @)? 

    clarecoombeswritAuthor
    Dec 13, 2021 7:13 PM UTC

    Thanks for the reply. It’s worked now but only as I removed the website address, which it won’t accept: [removed].

     

    Will this contact email also change the one on invoices as that was my main goal? BW

    JasroV
    JasroVAnswer
    Dec 13, 2021 8:17 PM UTC

    Thanks for sharing an update with us, Clare.

     

    If you've set the email address as your new company email, then yes, it'll update on the invoice. Once you sent an invoice to your customer, the address will be shown on the invoice form.

     

    If you don't want to change your company email address and just want to use the address as the sender, you'll want to add it as a customer facing email. Let me show you how.

     

    1. Go to the Gear icon in your QuickBooks Online (QBO) account.
    2. Select Account and settings.
    3. Click the Company menu and select the Contact info section.
    4. Enter an email address in the Customer-facing email field. 
    5. Click Save and then Done.

     

    If you're referring to changing the default email from (quickbooks@notification.intuit.com.), the option to do so isn't possible. This is to protect your account and prevent security risks. Suspicious email can sometimes be a scheme to get your personal info.

     

    Furthermore, I'm adding this link that you can utilize in modifying your invoices and recording your customers' payments: 

     

     

    You're always welcome to tag me in your reply if you have any other questions about the invoice email address. I'm always here to back you up!

      clarecoombeswritAuthor
      Dec 14, 2021 1:16 PM UTC

      Fantastic - thank you so much.

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