Hi my quickbooks keeps doubling the amount of an invoice balance just before I send it to the customer, doesn't do this before you send it shows the correct amount.

Thanks for sharing your concern with us, @hwood-mcb-net. I’m here to help you resolve this.

In most cases, browser-related problems are the reason why users encounter unexpected behaviors in QuickBooks. Please know that the online platform uses the browser’s cache to run faster. However, this can sometimes become corrupted, which can affect some functionalities. We can perform some steps to fix your situation.

First, access your QuickBooks Online account in an incognito or private window for testing. Here are the keyboard shortcuts you can use:

• Press keys: Ctrl + Shift + N (Google Chrome browser)
• Press keys: Ctrl + Shift + P (Mozilla Firefox browser & Microsoft Edge)
• Press keys: Command + Shift + N (Safari browser)

Once logged in, check your invoice balance. If the amounts are correct, get back to your regular browser and clear its cache. Doing this helps the program to run better. You can also use other supported browsers as an alternative.

If you'd like to add specific information to your invoices, check out this article for complete instructions: Customise invoices, estimates, and sales receipts in QuickBooks Online.

Moreover, QuickBooks offers ways to create a template for regular transactions and make customers' payments organized and connected from start to finish. For more details, see these resources:

• Create recurring transactions
• Set up and send progress invoices

I’ll be here to help if you need further assistance with managing your sales transactions. Just add them to your reply below. Keep safe always!