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February 19, 2022
Question

Hi there, every time I try to access the upload receipts area I am told I cannot access this and to please try again later on the app (android). Is there a fix for this?

  • February 19, 2022
  • 1 reply
  • 0 views
"we can't open this now please try again later" message when trying to upload receipts - QuickBooks (android) app

1 reply

February 19, 2022

Thank you for posting here on the Community page, , @larryachiampong-.

 

I got here some basic troubleshooting steps so you can access your account through the mobile app. Let's start with resetting the app. 

 

Here's how: 

  1. Go to Help.
  2. Select Reset App Data.

After that, log out and sign back into your account. If you're still unable to access it, I recommend uninstall and reinstall the application again. Refer to this link to install the app or visit the Apple store website. Additionally, make sure you're running 4.1 Android OS or later.

 

To install, long-press the app icon then tap the Trash bin or Uninstall.

 

I've added this article for your future task when you're ready to match your transactions: Categorise and match online bank transactions in QuickBooks Online.

 

If you need additional assistance, click the Reply button below. I'm always around to help.