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M
max9
July 24, 2019
Question

Hi there, the logo on my invoices has disappeared. It was there 2-3 mths ago but has suddenly just vanished. Can I add myself to the QB fix code INV-29257 please. thanks

  • July 24, 2019
  • 1 reply
  • 0 views
Please confirm that there is a fix and how long this might take please, thanks Max

1 reply

E
EdwardR
July 24, 2019

Welcome to the Community Max,

 

Sorry to hear you are having trouble with the logo appearing on your invoices in QuickBooks Online, before we can link you to an Investigation we would need to ensure it is the same issue. Could I please request you remove and re-upload the logo to your account to see if this resolves the error.

 

 

E
EdwardR
July 25, 2019

Thanks for trying this Max.

 

 The INV that you asked to be added to is a historic investigation and is no longer open, this could be the same issue but could also be a new logo error. We will need to investigate why this is occurring the best way to do this will be contacting our phone support on the number here, this will allow us to see what may be causing the issue and demonstrate the issue.

 

Please let us know if we can help with anything further.

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