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eddie-paterson
Feb 15, 2024 11:30 AM UTC
Question

How do I cancel an automatic invoice reminder on a customer by customer basis?

I want to set up a series of automatic invoice reminders for overdue invoices.
However, sometimes a customer has a valid reason for not paying straight away - possibly due a dispute. So I want to stop the invoice reminders until the dispute is resolved.
Can this be done?

1 reply

GeorgiaC
Feb 15, 2024 1:35 PM UTC

Thanks for reaching out on the Community, eddie-paterson

 

The invoice reminder is an all-or-none feature, meaning it's not possible to set which customers receive the reminders and which don't. 

 

We appreciate this would be a great option to have and recommend submitting feedback over on QuickBooks Idea Exchange board. We'll be reviewing all ideas submitted here, and if it gets to over 50 votes, we will review it with our Product team. 

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