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KatyV
Mar 25, 2021 10:14 AM UTC
Solved

How do I categorise a customer refund?

Hi

 

I'm a child activity provider, and due to Covid I had to cancel some of my live face to face music classes. This means I had to give my customers a partial refund. How do I record this in Quick Books so it reports correctly? 

 

Everyone pays by bank transfer and I refunded by bank transfer. 

 

Any help would be much appreciated!

Ashleigh1Answer
Mar 25, 2021 12:32 PM UTC

As business income


Hello KatyV, so with you having the Quickbooks Self-Employed account, you will need to just exclude the transaction as you can not do a customer refund in the product. 

 

So when you click on the transaction you will see and to let you know it will say this at the bottom of the clicked transaction -exclude this transaction (this is for a duplicates, reimbursements,customer refunds, and returned purchases) 

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7 replies

payment after leaving
Mar 25, 2021 10:25 AM UTC

Hi KatV If you have created sales receipts or invoices for your customers and received payment then you can use the refund receipt function within the New+ icon.

KatyVAuthor
Mar 25, 2021 10:52 AM UTC

Hi Jon

 

I don't create receipts for them through Quick Books as they get receipted through the booking system I use which is separate.

 

Is there another way of doing it?

payment after leaving
Mar 25, 2021 11:23 AM UTC

Hi KatyV How do you record the transaction in QuickBooks?

PlanetBounce
Mar 10, 2023 7:52 AM UTC

This is really frustrating!! I want to show both the income and refund in quick books but I guess it inflates the turnover unnecessarily by showing both in quick books so the accepted suggestion is to not include the sale and refund but then you need to remove the PayPal or card processing fee too. It’s really messy. Would be great to just have a refund category in the list so we can just go through the related “sale” transaction and remove them both and also the fees afterwards.

if we refund after paypals 6 weeks free refund then we take the hit on the PayPal fee so sometimes we need to keep the fee transaction. 

DHeraV
DHeraV
Mar 10, 2023 8:46 AM UTC

Hi there, @PlanetBounce.

I can see the importance of having a refund category so you can go through the related sale transactions. However, it is still unavailable in QuickBooks Self-Employed (QBSE).

That said, I recommend leaving feedback to notify our software engineers about the feature you need. This way, they can take it into account for future product improvements.

To send your input, here's how:
 

  1. Access your QuickBooks Self-Employed company.
  2. On the top-right corner, click the Assistant button.
  3. Type Feedback, and then choose Add a feature.
  4. Enter a brief description of your feature request and then send it.
  5. Once done, click Yes.

 

Moreover, I'll also share this link where you can search for articles that can serve as your guide in managing your QBSE account: QuickBooks Self-Employed Help Articles.

Feel free to leave a reply if you have additional QBSE concerns. The Community always has your back. Keep safe.

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