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December 5, 2023
Question

How do I change the status of my invoice from paid to unpaid. I accidentally set the status to deposited yet it has not been

  • December 5, 2023
  • 1 reply
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I have an unpaid invoice yet the status says deposited. How do I change it back to unpaid

1 reply

Nicole_N
December 5, 2023

I'd be happy to provide the steps on how to change an invoice status from paid to unpaid in QuickBooks Online (QBO), Fran.

 

To have the invoice show as unpaid, the payment that was received and deposited needs to be deleted. I'll show you how:
 

  1. Go to  Sales and select the Customers tab.
  2. Double-click the customer name and open the invoice by clicking View/Edit from the dropdown.
  3. Click on the 1 payment hyperlink in the upper right-hand above the PAID payment status and hit the date.


     
  4. Pick the More button at the bottom and press Delete. Then tap Yes to confirm.

 

I'm adding these articles for future reference to learn more about recording partial payments, applying credits, and depositing funds in QuickBooks: 

 


Let me know if you have a follow-up question about your invoice status or any other QuickBooks concerns. I'm always here to assist.