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September 27, 2022
Question

How do I delete a deposit for a cancelled invoice that is still showing in my accounts?

  • September 27, 2022
  • 1 reply
  • 0 views
I have cancelled the invoice but payment is still in my accounts record

1 reply

September 27, 2022

I’m here to help and get you around this issue, @yvonne19632022-h.

 

When you cancel an invoice, you should be able to delete the deposit transaction directly to avoid it from showing in your account. I'll walk you through the steps.

 

Here's how:

 

  1. Go to Bookkeeping and select Chart of accounts
  2. Find the bank account you put the deposit into and select Account history.
  3. Search for the bank deposit and select it to get more details.
  4. Select Delete.

All payments on the deposit go back to the Undeposited Funds account. You can start over and create a brand new deposit. 

 

To assist you in managing your customer-related transactions, read the following articles: Record and make bank deposits in QuickBooks Online.

 

If you have any other questions or concerns about managing your invoices, please include them in your reply. I'll be there to assist and support you. Stay safe and have a wonderful day!