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usercornish-dj
March 13, 2023
Question

How do I fix my online paypal payment? 5 days ago my invoice emails stopped allowing customers to pay via the paypal link. It’s as though paypal is no longer linked!?

  • March 13, 2023
  • 1 reply
  • 0 views
I tick the option, when sending the invoice, to allow customer to pay online but for some reason this has stopped working. When the customer clicks on the link in the email it takes them to the online payment but only shows the amount due and no option to pay it. It’s as though PayPal has disconnected itself from this

1 reply

G
GeorgiaC
March 13, 2023

Hi usercornish-dj, thanks for joining the Community - we're aware of an issue where some customers are unable to make payments through PayPal when using the Accept Card Payments with Paypal app. Our team are currently working to fix this and we've raised a reported investigation for the error with reference INV-84686. Please begin a chat with a member of our support team so that we can add you to this and notify once resolved. 🙂

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