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A
anna92
July 20, 2022
Question

How do I match a single deposit (e.g. from my card processor) in my bank feed to multiple sales receipts when the day's receipts also includes a refund?

  • July 20, 2022
  • 1 reply
  • 0 views
My card processor makes a single deposit each day which is the total of all the previous day's card sales, minus any refunds. All the receipts for these sales and refunds is fed to QB, but I cannot find a way to match the deposit to the receipts when there is a refund included. How do I match the refund?

1 reply

R
RoseJillB
July 20, 2022

Thank you for posting here in the Community, @anna92.

 

Let me share some information about matching transactions in QuickBooks Online (QBO).

 

If the transactions have already been recorded in QBO, we can no longer match them to one bank transaction to multiple sales receipts and refunds. Thus, you can exclude this from the banking tab.

 

On the other hand, if the refund is not yet recorded in QuickBooks, then you can utilize the Find Match option. Then, match the sales receipts for that transaction, and resolve the difference for the refund.

 

Furthermore, you can check out this article for your reference when reconciling your account in QuickBooks: Reconcile an account in QuickBooks Online

 

Let me know if you need further assistance with your banking transactions. I'm just one post away from assisting you. Stay safe!

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