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July 14, 2022
Question

How do I match credit note with sale receipt?

  • July 14, 2022
  • 1 reply
  • 0 views
Hi, I'm going crazy. I need to match a payment of two sales receipts and a deduction. 

Example sales receipts: 
a) £1000 +VAT
b) £1500 +VAT

Credit note:
c) £500 VAT inc.

These sales receipts and credit note where paid in a single payment of £2500 (a+b-c inc VAT). 
Now, the issue is that our bank feed shows a £2500 transaction which we cannot match as we have the sales receipts worth £3000 inc VAT and an unapplied credit note of £500 inc VAT. 

Quickbooks does not allow me to connect sales receipts with credit notes as the systems believes they are already paid. 
Is there any way around this? How do I match the credit note and sales receipts with the transaction?

I must keep the credit note. 

Can Quickbooks manually override this and apply the credit note to one of the sales receipt?

Please help asap. 

Thanks

1 reply

July 14, 2022

Hello, @salhjsp-gmail-co.

 

I'll share some information about linking a credit note to a sales receipt. You're correct. QuickBooks won't let you connect the credit note to a sales receipt since it's considered paid in cash. Thus, overriding it isn't advisable. You can only connect it to an invoice. 

 

In your case, you may record the credit to the customer's account and when it's time to reconcile you may want to create an adjustment for the credit note. I suggest contacting your accountant for further recommendation. You can visit our site to find an accountant near you: Find an accountant or bookkeeper near you.

 

Learn more about credit note and linking it to an invoice in this article: Create and apply credit notes or delayed credits in QuickBooks Online.

 

Additionally, here's a link with detailed steps on how to reconcile an account to guide you along.

 

Please know that you're always welcome to swing by if you need help with anything else. Take care and have a wonderful day ahead.