How do I receive an interview payment? I’m in the UK and sent an invoice to a client in the US but it keeps saying ‘error’ on their end. Anything I need to do different?

Hello, contact-tjs-even. 

Thank you for reaching out to the Community. I'd recommend contacting our Customer Care Support to have this investigated. They have the tools capable of pulling up your account in a secure environment, which we are unable to do so here in the Community for security reasons.  

You can follow the steps below to connect with us:   

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.  
5. Tap Contact us. Then choose either Chat or Get a callback.    

Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: ​​Support hours and types.         

I'll share this article with you for additional information about the process and how to receive payment in QuickBooks: Record invoice payments in QuickBooks Online. 

Tag me in a comment below if you have other questions in QBO. I'll be around to help you out. Stay safe!