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elizabeth38
March 16, 2021
Solved

How do I remove PAID from an invoice?

  • March 16, 2021
  • 1 reply
  • 0 views
I need to re-send the invoice without PAID
Best answer by payment after leaving

Hi elizabeth38 You would have to delete the payment that has been allocated to the invoice and then send it again and then receive payment on the invoice again, ensuring that the details matched the original payment.

1 reply

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payment after leavingAnswer
March 16, 2021

Hi elizabeth38 You would have to delete the payment that has been allocated to the invoice and then send it again and then receive payment on the invoice again, ensuring that the details matched the original payment.

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Will J
June 1, 2021

I have a similar problem. When I copy an invoice and save it to different number i.e. 002, it comes up as paid.

I clicked on the payment status  - 1 payment and there is a credit against a completely different invoice.  I unchecked the outstanding transactions, cleared the payment, previewed the invoice which seems to be Ok, but when I emailed it to the client it has paid written across it.

So, I started an invoice from scratch with a different number 003, but still the same.

What's going on?

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EmmaM
June 1, 2021

Hello Will j, Is it using the credit you are clearing on the next invoice? Can we get you to go to the cog in the top right >account and settings>advanced>automation>automatically apply credits and make sure that is turned off. Then save and then check if you create a new invoice and then go to print preview does it show as paid?

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