How do I return the Invoice to unpaid status? I've accidentally matched a payment with an incorrect Invoice.

Good to see you here in the Community, @liz-tobitt3-gmai.

When a payment is made from the same customer but with a different invoice, we can delete it. This will remove it from your QuickBooks Online invoice transactions (QBO).

Here's how:

1. Go to the Sales menu.
2. Click All Sales.
3. Locate the payment from the list, then open the transaction.
4. From the Receive Payment window, click More at the bottom.
5. Select Delete, then Yes.

However, if it is a payment linked to the incorrect customer, follow the steps in this article: How to fix a payment applied to the wrong customer invoice.

You can also process your customer's invoices and payments online using QuickBooks Payments. Check this article to learn more about this feature: Take and process payments in QuickBooks Online.

Leave a comment below if you have other questions about deleting a payment in QuickBooks. I'm here to assist at all times. Keep safe!