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Twendel
April 23, 2018
Solved

How do I stop / turn off offering online payments

  • April 23, 2018
  • 3 replies
  • 0 views

I do not want to allow my clients to pay online. Howdo I turn this off?

 

Best answer by Rubielyn_J

Thanks for joining this thread, @simon-owltech-co. Let me chime in and provide some information about the payment option.

 

QuickBooks Payments is unavailable in the UK version. This is why the payment option on the Account and Settings page doesn't appear.

 

In QuickBook Online UK version, you can accept payments using PayPal and Credit Card. For more information about this payment method, you can browse and review this resources: 

 

 

At the moment  in the UK version you would need to remove the linked Paypal app if you did not wish to see the option on the invoice for customers to pay that way.

 

Additionally, let me share this link to guide you accept electronic customer payments for online invoices and in-person sales: Take and process payments in QuickBooks Online.

 

Fill me in if you have further questions about managing invoice payments in QuickBooks Online. I'll be happy to help you in any what that I can. 

3 replies

A
Anonymous
April 23, 2018

Thanks for being a part of the QuickBooks family, Twendel.

 

I'm here to address your concern about disabling the online payments feature.

 

Once this feature is turned on in QuickBooks Online, there isn't a way to disable it. However, you can manually uncheck the the boxes on the Payments options section while recording the transaction and send it to your customers.

 

By the time your customers receive their invoices, they should no longer have the ability to pay them online.

 

You may also send feedback to our product developers regarding this option so that they can develop a way to disable it on their future product revisions. Here's how you can submit your feedback:

 

1. Click on the Gear Icon at the top of your screen.

2. Choose Feedback on the drop down selection.

 

Feel free to reach out to me if you have any other concerns by commenting below. I'm just a post away. Have a good one!

D
dmj
October 16, 2018

I am just in shock how QB thinks this is ok.  There are so many jacked up things about QB online and their go to answer is to give feedback.  This was a suggestion 6 months ago that makes perfect sense and still no update to this function.  You are failing your customers quickbooks and giving feedback is a complete waste of time.  I wish I would of never chosen you over the other options out there and I believe you know that when people engage your system they just put up with you because of the time and effort it takes to set up accounting software.  I can't say enough bad things about QB online

    M
    manny1105
    October 26, 2019

    I agree that this is ridiculous. Of course there is a way to turn it off. It's just not available to us users. I'm sure this is an easy fix by your IT Dept. This is extremely inconvenient for us business owners who have so much on our plate as it is. We shouldn't have to worry about "remembering" to turn this feature off "with every single invoice" we send out. I will say that, with the exception of a few minor things which are on another topic, I do enjoy QB Online otherwise!

      K
      Kdmayer01
      February 4, 2020

      If you go under Edit, Preferences, Payments, Company Preferences, you can uncheck the box that says Bank Transfer (ACH) and it will turn this option off.

      A
      agpay21
      September 10, 2020

      Is there still really no way of permanently disabling the option for customer online payments?

      E
      EmmaM
      September 10, 2020

       

       

      Hi skywerx011, If you are using the  Paypal app it will have the option on the invoices in QuickBooks Online it is just a case of not checking the box and then it will not appear for the customer. Do you use the Paypal app for other customers?-Emma

      J
      Jim 3
      April 19, 2022

      I just started using QB Enterprise. I tried paying a couple of bills (Vendor>Pay Bills) and the pay online window popped up. I tried closing the window and QB locked up and I couldn't do anything. I repeated this twice, wasting a lot of time of course, and each time same result. I've read many of the comments here, searched high and low for a way to turn that function off. If there's a way, I certainly can't find it. Any suggestions short of asking for a refund? I DON'T WANT TO PAY VENDORS ONLINE! Thanks....Jim

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      Mark_R
      April 19, 2022

      Glad to have you here in the Community, @JIM0330.

       

      I'm here to help turn off the Online Bill Payment option in QuickBooks Desktop.

       

      One of the possible reasons the window popped up to pay online is that the payment method was set to Online Bill Payments. Let's change the payment method to turn off this option. Here's how:

       

      1. Open your QuickBooks Desktop company file.
      2. Go to the Vendors menu, then select Pay Bills.
      3. In the Method drop-down, select the payment method you want to set (Cash or Credit Card).
      4. Click Pay Selected Bills.

       

      I'm adding this article to learn more about paying bills in QuickBooks Desktop: Pay bills.

       

      You might be interested in paying bills online in the future. This article will guide you through the smooth process: Pay bills online from QuickBooks Desktop.

       

      Please know you can continue to reach me here with any additional questions about paying bills in QuickBooks Desktop. I'm still open to your replies, @JIM0330.

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