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balazs-zekany
December 17, 2024
Question

How do we fix QBO posting payroll in the wrong account after an account change despite mapping being set up correctly?

  • December 17, 2024
  • 1 reply
  • 0 views
We changed the bank account used to draft paychecks from, and it's debiting properly, but despite mapping being set up to use the new account before running payroll, it still keeps on posting under the old one in chart of accounts. We've had 2 paychecks since the account change doing the same. "Update transactions" doesn't do anything, and at this point I'm kind of losing hope it's ever going to work properly. How do we fix not just past, but also future paychecks?

    1 reply

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    Dandie_A
    December 17, 2024

    I appreciate your proactive approach to resolving this, Balazs. Let’s work together on a step-by-step solution to ensure everything is aligned for your past and future paychecks.

     

    First, carefully double-check the payroll settings in your QuickBooks Online (QBO) account one more time. Verify that the new bank account is properly set not only as your default account for payroll payments but also in the mapping within payroll expenses in the Chart of Accounts.

     

    Since the Update transactions option hasn’t helped, the next best step is contacting QuickBooks Online Payroll Support directly. Here’s how you can contact them:

     

    1. Log in to your QuickBooks Online account.
    2. Navigate to the Help option on your dashboard.
    3. You can choose to Contact Us or use the Assistant feature to get started in addressing your issue.
    4. Explain your situation clearly – mention that you've changed the bank account for drafting paychecks, and despite correctly setting up the mapping, the payroll is still getting posted to the old account in the Chart of Accounts.

     

    Support will likely ask you a few questions or might need access to your account settings to further investigate the issue accurately. Make sure to provide them with details like when the bank account was changed, how the mapping was set up, and the specific problems encountered with the two recent payroll instances.

     

    Once you've sorted out the mapping issue, you'll need to go back and correct the transactions that were posted incorrectly. This means manually editing each of those transactions and shifting them from the old account to the newly designated account. Take your time to carefully review each change to make sure that everything lines up as it should.

     

    If you need further assistance or have any questions along the way about payroll in QuickBooks Online. I'm here to assist.

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