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BruceL
March 29, 2024
Question

How do you review a bill uploaded from computer?

  • March 29, 2024
  • 1 reply
  • 0 views

The option to select bill or receipt is no longer available - it defaults to receipt and cannot be changed. This has only recently changed, used to work fine until a week or so ago. Why the change? Can it be undone? Bills now have to be entered manually, real backward step unless I am missing a trick...

1 reply

JoesemM
JoesemM
March 29, 2024

 I'd like to route you to the best support available about the greyed option in choosing document type, BruceL.

 

We have an ongoing investigation about being unable to select a bill in the Document Type of the Review details section in QBO. Our engineers are trying their best to fix it.

 

I suggest contacting our Customer Care Support team to be added to the list of users affected. You'll get email updates about the investigation's status and be notified when it's been resolved. To reach them, follow the steps below:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

As a workaround, you can create a bill manually and add it as an attachment. For more details, see this article: Enter and manage bills and bill payments in QuickBooks Online.

 

I'll also be adding the following resources to help you manage your bill transactions in QuickBooks:

 

 

I appreciate your patience as we work through this. If you have any other concerns about uploading bills, please don't hesitate to drop a comment below. I'm always here to lend a hand.

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