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HAM9000_8
July 3, 2020
Question

How to credit Customer with a Discount after Invoicing?

  • July 3, 2020
  • 1 reply
  • 0 views

How to offer a discount on an invoice to a customer? What is the proper way?

 

For services it may be fine to just enter the service and the discount amount in rate field and quantity can be one. However for stock items one would be forced to enter stock quantity X rate. This may not be what one may want to achieve.

 

For example invoice raised for 500 units of a stock sold at £3 = 1,500 + VAT 20% £300 = 1,800. If a discount of £300 all inclusive (i.e. £250 + £50) is supposed to be given how can a Credit Note be raised remembering that it is not return of goods but a flat discount that needs to be given?

 

QBO does not have a filed in Credit Note for Account Category. It forces the use of Products/Services with Quantity X Rate.

 

1 reply

JessT
JessT
July 3, 2020

Hi HAM9000_8,

 

There's a way to affect your discount account. Simply create a non-stock item and assign your discount account in the Income account field, as shown in the screenshot below. That way, your credit note will post to that account when you use the discount item in it.

 

 

If you need more with your discount, please don't hesitate to go back to this thread. Enjoy your weekend!

H
HAM9000_8Author
July 4, 2020

@JessT : Thanks for your reply. That may be fine but probably as a last resort. I am not sure if what you suggest would be correct. Given it seems how QBO is designed, I believe one would have to, in such cases, do a Credit Note for the entire item and then do a fresh invoice.

 

Second question: How can we get a discount field in every line item under Products/Services? Currently there is one Discount field in the bottom.

S
SarahannC
July 4, 2020

Hi there, HAM9000_8.

 

I appreciate you for sharing your thoughts about adding a discount on every item created in QuickBooks.

 

For now, there's currently no feature to add a discount field in every line item. I see how this option would be helpful for you and your business. 

 

We are looking for ideas to improve QuickBooks Online. With that, I would suggest checking our blog website in your free time. From there, you'll be informed if adding the discount field in every line item will be included as one of the release features in the Online product.

 

And, yes, you're right that creating a service item is fine for the discounted rate. Then, manually add it as a line item on the customer's invoice or credit note. In your case, you may assign your discount account in the Income account field by creating a non-stock item, as suggested by my colleague JessT.

 

If you have other questions, please post them. I'll make sure to provide you the information you'll have to know. I hope you're good. Stay healthy!

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