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psellick8
September 5, 2022
Question

How to find a lost missing bank transaction?

  • September 5, 2022
  • 1 reply
  • 0 views
I have a credit card under banking tab. It  is showing a payment received from my bank account. But the bank accont doesnt show the payment so i cant match it. Ive checked all excluded and catorgorised payments and its not there. I have checked my banking app, and the payment has gone out of the account. But its not showing on the banking tab for the bank account. 
Only showing in the credit card tab as received.

1 reply

K
Kevin_C
September 5, 2022

Thanks for reaching out to us, @psellick8. I'll share some troubleshooting solutions to fix this missing bank transaction issue in QuickBooks Online (QBO).

 

To start, I suggest logging out of your account and logging back in, as it will help refresh the data in your account.

 

Then, let's manually update the banking page to download the most recent transactions. Follow the steps below to proceed:

 

  1. Go to the Banking menu, and select the Banking tab.
  2. Click the Update button.

 

Nonetheless, can you please share with us the name of your bank provider? This way, we can better check if there's an ongoing issue with it.

 

For future reference, here are some articles that you can read to help speed up the review process of your online bank transactions:

 

 

I'm always around and ready to help if you have more questions about managing your bank transactions in QBO. Just click the Reply button to add your comment so I can assist you further. Have a great day!

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