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October 25, 2021
Question

How to I get my invoice to show the vat summary. it is set up as a footer but will not show on the invoices

  • October 25, 2021
  • 1 reply
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1 reply

Adrian_A
October 25, 2021

 Hi info-ronanbyrnee,

 

You'll have to ensure that you've selected the modified invoice. Let me guide you how:

 

  1. From the Gear icon, select Custom form styles.
  2. Locate the invoice.
  3. On the ACTION drop-down, select Mark default.

 

Once done, you'll have to reopen the invoice and update its template.

 

If the template is correct, you can run some steps to isolate what causes the issue. 

 

To start with, try opening QuickBooks on a private window. This is the safest place to verify any system-related error. You can use these keyboard keys to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected concerns on the browser.

 

You also have the option to switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

Once your customer pays the invoice, you're good to record it: Record invoice payments in QuickBooks Online.

 

I'll be around if there's anything that I can help. Keep safe!