Skip to main content
B
bobccook01
December 23, 2022
Question

how to record the payment of an amount of a credit note I issued to a client to zero their account.

  • December 23, 2022
  • 1 reply
  • 0 views

I issued a credit note to a customer and subsequently refunded the full amount but the customers account still shows a balance in credit for the same amount. In the transaction list of the customers account the cheque refunded transaction is marked "unapplied" .

In the debtors report the customers balance shows as nil so the balance sheet appears to be correct.

Any advice would be appreciated.

Thanks

Robert

1 reply

E
emmam6
December 23, 2022

Hello Bobccook01, Thanks for reaching out to the Community regarding unapplied transactions. The unapplied refund/credit note needs to be offset against the transaction showing the money paid back to the customer. If you go to + new and then receive payment and select that customer can you see the unapplied payment and the expense you created to record the money being paid back? If so you can tick them both and they then should offset each other. If you do not see that, how did you record the transaction to show the money being refunded out of your bank? Thanks

Terms & ConditionsAccessibility statement