HSBC sends duplicated receipts QuickBooks email & say that ghost transactions fixed. congratulations QB it lasted 2 weeks today 2 duplicates and this pm these duplicated

Thank you for bringing this to our attention, steve-powell.

Let's fix this by excluding the duplicate receipt so it won't keep showing up on the Banking page. Let me show you how:

1. Go to the Banking menu or Transactions menu, then select the Banking tab.
2. Select the For Review tab.
3. Mark the checkbox of the transactions to exclude.
4. Choose Exclude.
   
   
   

On the other hand, I recommend contacting our QuickBooks Online Team. They can create a case under your company name and send it to our Online Banking Team for further investigation.

Here's how to get in touch with them:

1. Go to Help (?).
2. Select Contact Us, and give us a short description of your concern.
3. Select Let’s talk.
4. Chose Start a chat with a support expert.

For other receipts that are in QuickBooks, you can review and categorise them into the correct accounts.

Stay in touch with me if you need additional information about this by commenting below. I'll be right here to answer your concerns.