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Peter3605
June 26, 2024
Question

Hyperlinks wrong in automatic invoice reminders

  • June 26, 2024
  • 1 reply
  • 0 views

Hello

 

We send around many hundreds of invoices a year for annual membership fees.  We make extensive use of recurring transactions and the automatic invoice reminders to make sure we get paid on time.

 

Until this weekend, in the automated invoice reminders, we included the hyperlink to the payments page on our website.  This worked really well.

 

After this weekend, the hyperlinks are being converted in text and instead of "/" there is "&#x2F".

 

For example instead of https://quickbooks.com, we now get https:&#x2F&#x2Fquickbooks.com

 

Is anyone else having this issue and, if so, is there a fix, please?

 

 

1 reply

I
Irene R
June 26, 2024

Hi there, Peter. Let's do some troubleshooting steps in order to fix the hyperlink issue you're experiencing in your QuickBooks Online (QBO) invoices.

 

Before that, let's first attempt to retyping the hyperlink on your automated invoice reminders and then send them to your email to see if retyping the email fixes the problem.

 

However, if the issue persists, let's execute a troubleshooting in your QBO account. Start by logging out of your QBO account on the browser you're currently using, and then sign in using a private or incognito browser. You can use these keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N

 

From there, send an automated invoice reminder to your personal email account and check if the link is broken. If it works, return to your regular browser and clear its cache. Clearing your cache aids in cleaning up browser cookies that barricade web pages from performing to their maximum capacity.

 

After sending out your invoices, learn to record your customer payments through this article: Record invoice payments in QuickBooks Online.

 

Return to this thread if you have further concerns with your hyperlinks in your automated invoice reminders in QBO, Peter. I'm always here to assist you.

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