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Frances6
March 2, 2021
Question

I am still having problems sending invoices. I have cleared the cache, but autofill still happens. Help?

  • March 2, 2021
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

A
Ashleigh1
March 2, 2021

Hello Frances6, 

 

Welcome to the Community page, 

 

 

What is the exact issue you are having when sending invoices? Could you give us more detail please? 

 

Also you give us more information about the autofill as well? 

 

Do you not want the invoices to autofill for you if so have you turned the setting off in the main account and settings section? 

 

F
Frances6Author
March 2, 2021

Hi Ashleigh

I replied to this but I was told my sign in was not recognised, so I am trying again.  I have wasted a lot of time on this and I will warn you my patience is running thin!

I use QBO on Chrome and for the last week or so when sending an invoice, I press "send and new" and the invoice that pops up is not blank, but the one I have just sent. I cannot type over this as I get another error (I am already using QBO and my work will not be saved).  I have to come out completely and then open up Customers again to create a new invoice.  I have cleared my cache twice and it's made no difference.  Any help gratefully appreciated!

G
GeorgiaC
March 2, 2021

Hi Frances6

 

Thanks for getting back to us on this thread - we currently have the following investigation raised for this issue - 'INV-55533 - When selecting on invoice save and send then send and new - it is not creating a blank new invoice'.

 

We've linked your account to this so that you'll be notified of all updates and fixes via email, in the meantime please continue to use the workaround of closing the transaction and then opening up a new invoice. 🙇‍♀️

 

 

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