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A
andie1
April 25, 2019
Question

I am unable to match a bank transaction payment (£75.65)that is from cardnet transactions of 1 invoice (£165.59) and 1 credit (-£89.94). why doesn't the credit appear???

  • April 25, 2019
  • 1 reply
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1 reply

JamesC
JamesC
April 25, 2019

Hey Andie1,

 

Have you already created the invoice of £165.59 in your books?

Have you created the Credit Note of £89.94?

 

If not, do both. When you mark the invoice as paid, use the account as "Undeposited Funds". Use the same account in the credit note, not your bank account. When you press "Find Match" on the bank transaction in banking, you should be able to select the Invoice & credit note within the find match screen.

 

Alternatively, you can create the "Bank Deposit" manually, selecting the payment and credit note, and putting the date on the bank deposit to match the entry on the banking page - you should then find a direct match to the bank deposit.

A
andie1Author
April 26, 2019

Hello

 

Thank you for your reply. I have managed to mark the invoice paid in Undeposited Funds but not the credit note. It does not appear to give you an option to mark as 'paid'. 

 

Kind regards

 

Andie

T
TaliaI
April 26, 2019

Hello Andie,

 

Credit notes need to be linked directly to the invoice to show it is paid - you will need to go into the invoice payment and tick the credit note at the bottom of the screen, then save the payment.

 

Thanks,

Talia

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