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allthingscareers
Jun 16, 2020 9:29 PM UTC
Question

I am using Quick Books Self-Employed. My client says they have not received the invoice. How can I see if my client has received the invoice? Thanks

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3 replies

Angelyn_T
Angelyn_T
Jun 16, 2020 10:30 PM UTC

Hello, @allthingscareers.

 

At this time, we aren't able to determine whether the invoices were received by the customers or not. However, we can have your client review his/her junk or spam folder to review the invoice from there. If it's still missing, you can resend him the invoice and have him check his email. 

 

Here's how:

 

  1. Click on Invoices at the left pane, then look for the invoice you want to send from the list.
  2. Tap Send under Action.
  3. Hit Send to confirm the action.

 

If the problem continues, you can send yourself a test invoice to narrow down the cause of the problem. If that doesn't make a difference, use a different email address that has a different domain. If that doesn't work, I suggest you contact an IT professional to add QuickBooks mail server hostnames and IP addresses to your outgoing mail servers.

 

To contact support, check out this link.

 

Also, open this article for additional reference about managing invoices.

 

Know that I'm only a couple of clicks away if you need anything else. Just add a comment below. Have a good one!

allthingscareersAuthor
Jun 17, 2020 12:30 AM UTC

Thank you for your response.  It is MUCH appreciated!  The client has checked their spam folder.

Please see the screenshot I have attached.  I don't have the option to 'send'.  Only send reminder which isn't quite right as I don't want to upset the client by reminding them to do something they are trying to do.

Not sure how to proceed if I can't re-send. 

Any help much appreciated.   Am I right in thinking it is going through quick books server?

Thanks,

Susan

AlexV
AlexV
Jun 17, 2020 1:33 AM UTC

Good day, allthingscareers.

 

Thanks for the screenshot!

 

You can still make use of the Send reminder option. When you select it, you can modify the Email Subject and the Email Message so it won't appear like you're sending a reminder.

 

Also, you'll want to delete the invoice and recreate it. That way, you can send a new copy to your customer. You can read this article to learn more on how to create an invoice in QuickBooks Self-Employed.

 

I'll be here if you need anything else. Wishing you all the best!

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