I booked a telephone appointment for 10.40 today and noone has called me. Your app isn't working on my phone and won't connect my bank account or let me confirm expenses.

Hello Therealellis-liv, 

Welcome to the Community page, 

Sorry to hear no one has phoned you, you can give our phone line support a call on 0808 234 5337 and the agent will then help you with your query. The phone line is open Monday to Friday 8am til 7pm.