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October 28, 2020
Solved

I can’t create invoices or estimates on my desktop version - what’s going on?

  • October 28, 2020
  • 1 reply
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Best answer by EmmaM

I don’t have it download on my machine - I access it online via chrome 


Hi Nina15, In chrome can we get you to clear the cache and cookies in the browser a link on how to do this here Can you then try via the + symbol to create an invoice/estimate and let us know if that lets you create one. If not can you try via sales>invoices>new invoices? If you get the same thing could you provide an attachment of what happens even if it is just you trying to click on a greyed-out area and we'll escalate this with our senior technicians? Thank you

1 reply

October 28, 2020

Hello and Welcome to the Community, nina15!

 

There are times when an overload of data on the app can cause performance issues, to troubleshoot this please go to Help at the top menu bar > Choose Reset App Data and then fully close and re-open the app.

 

If you're still having issues following this please get back to use below with the app version you're using (Windows or Apple) so we can take a closer look. 👩‍💻

 

nina15Author
October 28, 2020

The help button doesn’t work either