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Oct 28, 2020 10:26 AM UTC
Solved

I can’t create invoices or estimates on my desktop version - what’s going on?

Original commenter did not share additional details
EmmaMAnswer
Oct 29, 2020 4:13 PM UTC

I don’t have it download on my machine - I access it online via chrome 


Hi Nina15, In chrome can we get you to clear the cache and cookies in the browser a link on how to do this here Can you then try via the + symbol to create an invoice/estimate and let us know if that lets you create one. If not can you try via sales>invoices>new invoices? If you get the same thing could you provide an attachment of what happens even if it is just you trying to click on a greyed-out area and we'll escalate this with our senior technicians? Thank you

11 replies

Oct 28, 2020 10:39 AM UTC

Hello and Welcome to the Community, nina15!

 

There are times when an overload of data on the app can cause performance issues, to troubleshoot this please go to Help at the top menu bar > Choose Reset App Data and then fully close and re-open the app.

 

If you're still having issues following this please get back to use below with the app version you're using (Windows or Apple) so we can take a closer look. 👩‍💻

 

nina15Author
Oct 28, 2020 6:43 PM UTC

The help button doesn’t work either