I can’t scan my receipt. App is saying I have to refresh. I’m refreshing but no changes

I’ll make sure you’ll be able to scan your receipt, @contact-mmcreati.

In most cases, the accumulated cache data on your app is the common reason why QuickBooks Online features and functionalities aren’t working.

Aside from refreshing, you can also update your app manually or set your mobile device to auto-update. It enhances your QuickBooks app, speeds up its operation, and promotes stability.

Android

1. Tap Play Store, then select the Main menu.
2. Select Settings.
3. Click Auto-update apps, and choose one of the following:
   • Auto-update apps over Wi-Fi only. (Recommended)
   • Auto-update apps at any time. Data charges may apply.

iOS

1. Tap Settings.
2. Click your name.
3. Select iTunes & App Store and make sure that Updates is turned on.
   

Another way to get rid of performance issues is by uninstalling and then reinstalling the app.

On the other hand, if you still need to talk to someone, you can contact our support team. Our representatives have enough tools to assist you personally.

Here’s how:

1. Select the Help menu.
2. In the Assistant window, click the Get help option.
3. Select Talk to a human, then enter “Can’t scan receipts.”
4. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

I’ve added this article to learn about importing receipts and bills to QuickBooks Online: Upload your receipts and bills. It includes steps to review, edit, add, or match those to existing transactions.

If you have any other questions or concerns besides scanning receipts, you can leave me a message below. I’ll get back to you in any way I can. Keep safe!