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July 9, 2021
Question

I can't see any of my expenses?!

  • July 9, 2021
  • 1 reply
  • 0 views

Hi everyone.

 

I'm in the process of moving over from Zoho to quickbooks and I'm having some issues with viewing and adding my expenses.

 

I've added my  bank account on the transactions page and its downloaded all my transactions.

When I go to the expenses page I can't see any expenses, it just says the following;

 

All your expenses in one place
Save hours of work by tracking expenses automatically

See how it works (3:00s)
1. Import expenses from your bank and credit cards
2. Categorise expenses to be ready for tax time
3. See where you're spending your money

 

Connect Bank

Add Expense Manually

 

I thought I already connected my bank in the transaction section? I tried connecting my bank in Expenses but I can't as I already added it in Transactions. I tried adding expense manually but when I go back to the expenses page upon adding it, it just goes back to that screen. 

 

Hope someone can help.

 

Thanks

 

 

1 reply

AlexV
July 9, 2021

Hi LBOND!

 

First, I'd like to thank you for choosing QuickBooks Online. I'm here to help you in viewing your expenses.

 

Once you saved an expense transaction, it should reflect on the Expenses page. Based on how you describe what happened, it seems that the cause of this behavior is due to the internet junk files. You'll want to use an incognito window and check the expenses from there. Here are some of the keyboard shortcuts:

  • Google Chrome: Ctrl Shift + N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

Also, it's advisable to clear the cache to fix errors in using QuickBooks Online and making sure that the browser is up-to-date.

 

Do you need to run financial reports? I've added some articles you can check:

 

Need more help? Please leave a comment below and we'll respond as soon as we can.