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accounts 500
Sep 28, 2021 1:08 PM UTC
Solved

I can't see if an estimate or invoice has reached the customer correctly

When I send invoices or estimates via quickbooks online I always blind copy myself but quickbooks doe not warn me when the email bounces back from the customer. I have lost customers because they never received the estimate that I thought I had sent.

Quickbooks would not let me use my outlook email address to send invoices and estimates from and I don't want to use gmail, so I have to use quickbooks own address but it fails to warn me when emails are not delivered!!

What can I do?

GeorgiaCAnswer
Sep 29, 2021 2:33 PM UTC

Hi accounts 500, the invoice status would show as either 'bounced' or 'undeliverable', you can check this by opening the invoice fully and selecting More > Audit history > View the 'Last Sent:' field. 🙂

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3 replies

Ashleigh1
Sep 28, 2021 3:41 PM UTC

Hello Accounts500, 

 

Welcome to the Community page, 

 

You should get a notification on the dashboard if anything has failed to send. It's possible that they have sent successfully from QBO but then been blocked elsewhere further down the line, which we have no control over. 

accounts 500Author
Sep 29, 2021 8:29 AM UTC

It it possible to get a bounce back notice like you get with most email accounts?

GeorgiaCAnswer
Sep 29, 2021 2:33 PM UTC

Hi accounts 500, the invoice status would show as either 'bounced' or 'undeliverable', you can check this by opening the invoice fully and selecting More > Audit history > View the 'Last Sent:' field. 🙂

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