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janewintleacupun
August 26, 2021
Question

I cannot review my transactions (income and expenditure) that I have entered for the month. Normally they are just there but it is completely blank

  • August 26, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

G
Giovann_G
August 26, 2021

Hello, janewintleacupun.

 

I'll ensure you're able to review your transaction in QuickBooks Self-Employed.

 

May I know if you're using a browser or mobile app to review your transactions? If you're on a browser, you may be unable to see them due to some browser issues. Too much cache stored on a browser can cause unexpected behavior like this. Let's do some troubleshooting steps to fix this. 

 

You can start by accessing your account using an incognito window. Here are the shortcut keys:

 

  • Google Chrome: Press CTRL + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.
  • Safari: Press Command + Shift + N.

 

Once signed in, you can check if you're to review entered transactions. Also, let's clear the cache to remove unwanted internet files and helps improve the performance of your browser. Alternatively, you can use different supported browsers. If you're using the mobile app, you can clear app data to remove the stored cache. 

 

For Android:

 

  1. Go to device Settings, then Apps.
  2. Select the QuickBooks app.
  3. Tap Storage, then click Clear data.

 

For iOS:

 

  1. Go to the device Settings, then General.
  2. Tap iPhone Storage.
  3. Locate the app the taking a lot of space.
  4. Click Offload App to free up the storage.

 

I've got these helpful resources for your reference:

 

 

You can always post a reply if you have further questions about missing transactions. I'll be around to lend a helping hand. Have a good one!

S
Sineado
August 30, 2021

I am also having issues similar to this.  I updated my bank feed this morning and any expenses have been deducted from the bank account total but there are no transactions to reconcile.  therefore the bank will not match Quickbooks.  I have tried all troubleshooting measures with online chat but nothing has changed.  I have disconnected and reconnected the bank account, cleared cache and cookies, used incognito mode and different browsers but nothing changes.  Any help much appreciated

L
LollyNino_C
August 30, 2021

Hello there, @Sineado. 

 

Thanks for reaching out and I appreciate you performing the troubleshooting steps. 

 

You've got me here to assist you with any QuickBooks concern. If you could please provide me with some more details for what you were experiencing or the error messages you've got, I would be happy to take a look and help get it taken care of. 

 

On the other hand, you can contact our support team through the Help icon. I'd be glad to walk you through how.

 

Here's how you can contact them:

  1. Go to the ? Help menu and choose the Contact us button.
  2. In the Ask a question (or tell us what's wrong), describe the problem you're having.
  3. Hit Continue then choose your contact options in the Choose a way to connect with us section.

You can also get our contact details here: Contact QuickBooks Self-Employed Support.

.

If you have other questions about your expenses, please don't hesitate to post them here. Take care!

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