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December 29, 2021
Question

I cant see payments when i click into accounts and settings i want to change the bank account i receive payed invoices into

  • December 29, 2021
  • 1 reply
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1 reply

December 29, 2021

I want to ensure that you're able to change the bank account for invoice payments, @jules-thefoxagen.

 

When updating the bank account, make sure to login as company admin to your QuickBooks Online account on a web browser. Once done, follow the steps below:

 

  1. Click on Settings ⚙, then choose Account and settings.
  2. Hit the Payments tab. In the Deposits section next to Standard Deposits, choose Change bank.
  3. Choose Add new bank account.
  4. Fill in the routing number and account number of the bank account you want to change to.
  5. Click on Save.
  6. Check the bank account info and make sure it’s selected before completing your request.

 

If the issue persists, I suggest logging in to your QBO company using an incognito window to check if you're experiencing any browser-related issues. Here are the shortcut keys to open incognito:

 

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If you're able to change the  bank account with ease, then you'll have to clear your  regular browser cache

 

Let me also add this article for more information about handling bank accounts for payment: Change the deposit bank account for QuickBooks Payments.

 

Don't hesitate to comment back if you have other concerns with this or QuickBooks. I'm always ready to back you up. Take care and have a great day!