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June 12, 2022
Question

I complete an invoice and preview to send but when I check back in the status page is says overdue but Not sent, I go back to the invoice and still says preview and send

  • June 12, 2022
  • 1 reply
  • 0 views
Can anyone help?

1 reply

June 12, 2022

I know the reason why the completed invoice still shows overdue in QuickBooks Online, @robertsonagricul.

 

Some email providers are blocking invoices that are successfully sent out from QBO. 

 

Our community is already aware of this issue and is currently trying some steps to address this. Rest assured, we're keeping an eye on it and this is a top priority for us. 

 

In the meantime, I recommend following these options as an alternative to sending invoices;

 

 

I'm also adding this helpful guide you can review about handling sales forms in QBO: Customise invoices, estimates, and sales receipts in QuickBooks Online.

 

You can always reply to this thread if you need extra help with invoices or QuickBooks. I'm always willing to assist. Stay safe.