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March 26, 2023
Question

I had 2 invoices with the same number and one was sent so the unsent one i decided to delete! Should have been okay but it deleted both of them! Such a headache this QB?

  • March 26, 2023
  • 1 reply
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Can I get Back a deleted invoice

1 reply

March 26, 2023

Thanks for alerting us to your concern, @clea40773.

 

It's odd to know that you have deleted invoices with the same numbers by only deleting one transaction. However, it's also possible when you have accidentally deleted them using Batch actions.

 

On the other hand, an option to get these invoices back is unavailable. No worries, I can still help you see the invoice transaction data. I suggest using the Audit log to see the deleted entry. From there, take note of the following: amount, number, and other necessary info.

 

Here's how:

  1. Click the Gear icon and then select Audit log.
  2. From the Events drop-down, choose Deleted/Voided transactions.
  3. Then choose This Month or This Week from the Date Changed drop-down.


     
  4. Click View from the History column.
  5. Click the drop-down arrow beside the date and time or click Show All.



Once you have all the details, you can recreate these invoices by hand.

 

If you want to audit records you or other users recently deleted or created, please take a look at this article for more info: Use the audit log in QuickBooks Online. You may wish to retract some of it and re-enter them.

 

I'm still here if you need more assistance with record-keeping. I'm always delighted to help. More power to your business!