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Shaner555
November 12, 2021
Question

I have a new phone (Pixel 6 Pro) so this may be a phone issue, not an App issue. I can not use the "Duplicate" option when creating new invoices. It worked fine on my old phone, works on the laptop, just not on this phone. Anyone else have this issue

  • November 12, 2021
  • 1 reply
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1 reply

JenoP
JenoP
November 13, 2021

Let's get this working so you can create the invoice a little faster, Shaner555.

 

You can temporarily uninstall the app, then reinstall it to check if the duplicate invoice function would show up. Here's how: 

 

  1. Open your Google Play Store app.
  2. Tap the profile icon at the top-right corner.
  3. Select Manage apps & devices.
  4. Tap QBSE and select Uninstall.

 

Then, reinstall the app using this link: https://play.google.com/store/apps/details?id=com.intuit.qbse&hl=en&gl=US.

 

Once done, go back to the Invoices menu and check if you can already duplicate the transaction. Check out this article for more details: Create Invoices in QuickBooks Self-Employed.

 

Just in case you can't still see it, you can use the web version so it's easier for you to record the transaction. Here's the link: https://quickbooks.intuit.com/uk/self-employed/.

 

I'd also like to share a couple more articles for more references: 

 

 

Reply to me or visit us again if you have further queries. We're always here to help you any time of the day.

S
Shaner555Author
November 13, 2021

Hi Jeno,

 

I tried the uninstall and reinstall before sending the message and it didn't work.  Same result.

To clarify, the issue is not with duplicating Transactions, it is with using the "Duplicate Invoice" function.

A lot of my client pay every week, and when I send an invoice, the only thing that changes is the date of the service.

That's why the Duplicate Invoice function is so useful to me.

 

I used the web page last night and Duplicate Invoice works fine on the laptop/computer, it's only an App issue.

 

Many thanks

C
CharleneMaeF
November 13, 2021

I can see the importance of duplicating your invoices using the mobile app, Shaner555. 

 

Let me make it up to you by making sure the missing Duplicate button in your new phone gets investigated.

 

I'd recommend reaching out to our QuickBooks Support Team. They have full access to your account and can determine the main cause of this issue. This way, it won't happen again to you or other customers.

 

Here's how:

 

  1. Log in to your QuickBooks Self-Employed account.
  2. Go to the Assistant menu.
  3. Enter Talk to a human (twice).
  4. Click, I still need a human.
  5. Choose the Get a callback button.Capture.PNG

 

In the meantime, I'd suggest accessing your QuickBooks Self-Employed account using your phone's browser. This way, you'll be able to duplicate your invoice.

 

Additionally, I've added an article that'll help record or attach expense receipts in QuickBooks Self-Employed. This ensures your record is accurate:  Create a New Transaction from a Receipt Image.

 

I'm only a few clicks away if you need assistance managing your sales transactions in QuickBooks, Shaner555. It's always my pleasure to help you out again.

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