Skip to main content
L
lee55
November 6, 2020
Solved

I have allocated a payment to the wrong invoice by mistake and need to reverse this transaction. Can you tell me how to do this please

  • November 6, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by GeorgiaC

Thanks for joining us here on the Community, lee55

 

To do this, please open the invoice and click on '1 payment made' showing in the top-right > select the date to open the invoice payment. 

 

From here, you can select More > Delete to remove the payment - if you had matched the payment to the invoice from the banking screen, this will automatically move the transaction back into the 'For-Review' tab where you can apply it to the correct invoice. 🙂

1 reply

G
GeorgiaCAnswer
November 6, 2020

Thanks for joining us here on the Community, lee55

 

To do this, please open the invoice and click on '1 payment made' showing in the top-right > select the date to open the invoice payment. 

 

From here, you can select More > Delete to remove the payment - if you had matched the payment to the invoice from the banking screen, this will automatically move the transaction back into the 'For-Review' tab where you can apply it to the correct invoice. 🙂

L
LucyMDC
March 25, 2021

Hi

 

I have a similar issue - payment matched to the wrong invoice.  So I found the page where I can unselect the payment from the wrong invoice and select the correct invoice.  Same amount on both invoices.

 

When saving, it comes up that the transaction I am editing is linked to others, if I click Yes, it comes up with the transaction has already been reconciled and by saving I can put it out of balance when I come to reconcile.  Do I say Yes???

G
GeorgiaC
March 25, 2021

Hi LucyMDC, 

 

Please select yes to this message to apply the payment to the correct invoice, if this is dated within a period that has been reconciled, you can then reconcile this by going to the Cog > Reconcile > Select the account to reconcile and enter the same ending date and ending balance as the last saved reconciliation. 🙂

Terms & ConditionsAccessibility statement