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alphamarineserv
Sep 10, 2019 3:20 PM UTC
Solved

I have been paid for 2 invoices in one payment but I cannot mark the outstanding amount as paid due to this the amounts show as outstanding in my books

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GeorgiaCAnswer
Sep 10, 2019 4:21 PM UTC

Hey alphamarineserv,

 

You can go to the + icon and Receive Payment and then select the customer on the drop-down. This will show all outstanding invoices for that customer - tick the invoices that the payment applies to and enter the amount received against each in the 'Payment' box.

 

Thanks :)

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2 replies

mazar
Sep 10, 2019 3:41 PM UTC

Hello,

 

If the UK version is like the US version, then the online Invoice payments are linked to ONLY that one invoice they pay the link on.  If they paid for another invoice on that same payment, this should have created a credit in the customers account.

 

Go to Receive Payments and select that customer.  You should see the outstanding payment and the credit below if you scroll down.  Use the credit to pay the invoice and that will close it out.

GeorgiaCAnswer
Sep 10, 2019 4:21 PM UTC

Hey alphamarineserv,

 

You can go to the + icon and Receive Payment and then select the customer on the drop-down. This will show all outstanding invoices for that customer - tick the invoices that the payment applies to and enter the amount received against each in the 'Payment' box.

 

Thanks :)

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