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michaeljd500-hot
May 25, 2024
Question

I have been using this as a taxi driver creating sales invoices for daily takings. All my options have gone like cash, card etc. I can't use it the same way I have been

  • May 25, 2024
  • 1 reply
  • 0 views
I have created customers like cash, card, account etc and at the end of every day I enter my daily takings and select the appropriate customer to create a sales invoice. Now those options are gone, I am asked to create new customers and can't enter my daily takings like I used to. I am basically either not able to use the service or I have to do everything again!

1 reply

C
CarlSJ
May 25, 2024

We appreciate you being here in the Community space, Michael. I can share other steps to enable your payment options when creating an invoice in QuickBooks Online (QBO).

 

We can access your QBO account using a private browser to check if it's a browser-related matter, as it disregards websites from using cookies and doesn’t record any history and data. 

 

Use these shortcut keys on your keyboard to access incognito mode:

 

  • Safari: Control + Option + P
  • Google Chrome: Press Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P

 

If this works, it means that you need to clear the browser's cache so the system can refresh. If you get the same outcome, I recommend switching to a different supported browser.

 

Moreover, this article is helpful when your customer pays your sales transactions: Record invoice payments in QBO.

 

We're here to support you if you still have questions about managing your invoices or other QuickBooks queries. Take care always.

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