I have changed my email address for receipt forwarding to qbodocs.com but I keep getting a message to say that the email has not been set up when it has, help?

I hope you're doing well, @hatchboxphoto-ho. 

Thanks for visiting QuickBooks Community. I appreciate you for sharing detailed information about the changed email for receipt forwarding in QuickBooks Online (QBO). 

Please take note that when setting up or sending email receipts to QuickBooks so it automatically records them, you'll have to make sure that you're using a registered email for it to work following this format: [local_name@emailadddomain.com].

Furthermore, if you've confirmed you have verified the new email address, we can perform basic troubleshooting steps to see if it's a browser issue. Sometimes your browser's cache and cookies become corrupted, causing problems when accessing websites or setting up acc. To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, you can clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the cache. It will also help you get rid of any junk files that might be slowing down your work.

Moreover, you can check out these articles on how to manage transactions:

• Email receipts and bills to QuickBooks Online
• Customise invoices, estimates, and sales receipts in QuickBooks Online

If you have other concerns your new email for receipt forwarding, you can drop a comment below. I'm always here to help.