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emporium-customs
November 5, 2021
Question

I have created my first invoice, customer has paid his end, how long before it shows as paid on QB and until I get the money?

  • November 5, 2021
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

Jen_D
Jen_D
November 5, 2021

Thanks for joining us here on the Community mohamed6,

 

I can share some insights about this payment processing concern.

 

If you're using GoCardless, the invoice is marked as Paid on the Due Date that you have selected on the invoice. Sometimes, it takes about 24 hours before processing starts.

Usually payments using GoCardless take a total of approximately 5 working days.

 

GoCardless schedules payments on the due date of your QuickBooks invoice and the invoice is marked as 'Paid'. The payment is collected from the customer's bank account 3 working days later. Once successfully collected, it is paid out to your bank account 2 working days after that. Watch the video for an overview.

 

You can see more information about GoCardless payments in QuickBooks Online here. Get back to us if you have further concerns that needed help. I'll be right here to lend a hand.

emporium-customsAuthor
November 5, 2021

Thanks for the reply, it wasn't using gocardless AFAIK, it was via card payment using the option for this on the invoice, I haven't activated Gocardless as an option 

MichelleBh
MichelleBh
November 5, 2021

Happy to help, emporium-customs. Thanks for getting back to us and clarifying your concern. 

 

I hope that you're having a productive day. I have here additional information that will help you handle your invoices via card payment in QuickBooks Online. 

 

For new Merchant users, we'll deposit your first set of payments within five business days. Once we set up everything, we'll deposit customer payments much faster. Then the invoice will mark as paid on the Due Date that you have selected on the invoice. For more details, check out this article: Find out when QuickBooks Payments deposits customer payments.

 

Then after the funds take away from the customer account, the money will unload into your Merchant account. Once deposited, you'll need to transfer the funds to your business account. For the complete steps, see this link: Transfer funds between accounts.

 

Furthermore, if you want to activate GoCardless soon, see this article for instructions: Get Started with GoCardless. 

 

Feel free to visit these articles below on how to check the status of deposits and specific customer payments in QuickBooks: 

 

 

If you have more questions to ask, please let me know by leaving a reply. Stay safe out there, especially during these times, emporium-customs.

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