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October 14, 2023
Question

I have just created a invoice and coming up as paid before I can even send it

  • October 14, 2023
  • 1 reply
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1 reply

November 16, 2023

Hello davidcarteruk6-g, thanks for joining the Community

 

This happens when any credits on the customers account have auto-applied to the invoice as payment. 

 

To check and edit your automated settings, go to the Settings wheel > Account & settings > Advanced > Automation > Automatically apply credits. From here, you can toggle off the settings (move the slider to the left). 

 

To remove the payment from the invoice, open the invoice and click on 1 payment made > select the date > on the Receive payment screen, click More > Delete. This will un-link any credits so that it can be applied to a future invoice.