Skip to main content
September 21, 2022
Question

I HAVE JUST CREATED AN INVOICE AND IT IS SHOWING PAID AND I HAVEN'T SENT IT YET.IT HASN'T DONE THIS WITH OTHER CUSTOMERS I'VE SENT THEM TO TODAY

  • September 21, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

September 21, 2022

Let's fix it right away, kenyonelectrical.

 

It's possible that the Automatically apply credits feature is enabled in the settings. If that's the case and when your customer has an overpayment, the remaining amount will automatically apply to the other invoices you created. 

 

We can follow the steps below to turn it off. 

 

  1. Go to the Gear icon.
  2. Select the Account and Settings.
  3. Under the Advanced menu, scroll down to the Automation section.
  4. Turn off the Automatically apply credits.
  5. Click Save. Then, Done to reflect the changes.

     

To remove the payment, we can delete them. Here's how:

 

  1. Go to the Sales menu.
  2. In the Invoices tab, find and open the invoice.
  3. Click on the 1 payment link above the PAID payment status and select the date link.
  4. Click on the More button at the bottom.
  5. Hit Delete, then choose Yes.

 

That's it! Also, feel free to visit these articles for more ideas about handling customer's payments and invoices in QBO:

 

 

I'm here whenever you need help managing your customer invoices, payments, and transactions recorded in your QuickBooks company. Take care.