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laura-summers198
February 22, 2020
Question

I have just linked my british bank of scotland account and it is showing transactions in dollars and not pounds

  • February 22, 2020
  • 3 replies
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Original commenter did not share additional details

3 replies

SarahannC
February 22, 2020

 I can share with you a few details about why you're getting different currency when importing transactions, laura-summers198.

 

The currency of the downloaded transactions depends on the region you are using. It can be that we signed up for the US region, that is why they are showing dollars instead of pounds.

 

We can bring the correct currency of the downloaded transactions by signing up to the right region.  Here's the right for you to sign up: https://uk.selfemployed.intuit.com/login#. Enter your email address, first and last name, phone number, and your password. Once you're ready, click the Sign Up button.

 

Afterwards, connect the bank to your book to download transactions. At this time, those transactions will now show as pounds.

 

I'd like to have you back and guide you if you have questions about QuickBooks Self-Employed. Thanks! 

sucram
April 1, 2020

The same thing is happening with my American Express credit card - it's showing in $ and not £ (although the figures are the same).  My other accounts are showing correctly in £.  Is there a way round this?

SarahannC
April 1, 2020

Hi there, sucram.

 

The first thing that we can do is ensure that we are using the right version. If we signed up for the region, I would recommend contacting our specialists to investigate further why this is happening. To get in touch with, please follow the steps below:
 

  1. Click the Help icon at the upper-right portion.
  2. Select Contact us at the bottom part of the pop-up window.
  3. Enter a short description of our concern. Then, Let's talk.
  4. Select Start a Chat.
  5. Enter the needed information. Then, Submit.

 

Go to the QuickBooks Online section in this link to know their work schedule. This way, we'll be able to help us with the problem.

 

Please know that I am right here too assist you more if you need more help. Take care!

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