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user67268
December 10, 2020
Question

I have just realised that invoice paid does not record on activity log and also it doest track the sold product how can i make this appear on activity log?

  • December 10, 2020
  • 1 reply
  • 0 views
example: i have poroduct A and B on my product list if i create a sales receipt of product A it appears on activity log if i create an invoice of product B and receive a payment of product B it doest appear on activity log how can i make product B appear on activity log ?

1 reply

AlcaeusF
AlcaeusF
December 11, 2020

Thanks for reaching out to the Community, @user67268.

 

If you're referring to the Audit Log, this keeps track of all your activities in QuickBooks Online (QBO) including invoices and their payments. Ensure that you've entered the correct date by clicking the Filter drop-down.

 

If the transactions are still not showing, try signing into your QBO using a private browser (incognito). This will help us check if this is a browser-related issue.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once done, go back to the Audit Log by selecting the Gear icon at the top right. If they're now showing, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

For more information about the Audit Log, consider checking out this article: Use the audit log in QuickBooks Online.

 

Leave a comment if you're referring to something else or if you have any additional concerns. I'm always here to help. Have a wonderful day!

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