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February 28, 2021
Question

I have just spent 3 hours creating an invoice and when i tried to save it as a draft it didnt save!!

  • February 28, 2021
  • 1 reply
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1 reply

Adrian_A
March 1, 2021

You may be experiencing some browser-related issues, usermitchellprofessi.

 

We can sort this out by performing the basic troubleshooting steps. 

 

Let's start by saving an invoice on an incognito window. You can use these keyboard shortcut to open one: 

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

 

You can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternatives.

 

Also, if you want to take and process payments online, you can check this reference: Take and process payments with QuickBooks Payments.

 

I'll be around if there's anything that I can help. Keep safe!