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MarkFulton
January 30, 2021
Question

I have just spent nearly two hours compiling an invoice only for it to 'crash' and lose all the content when I click Send!

  • January 30, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

katherinejoyceO
katherinejoyceO
January 30, 2021

Hi there, @MarkFulton. 

 

I'm here to help you get past this issue. When QuickBooks crashes while sending invoices could be a browser-related issue. 

 

It could be that the stored cache and site data in your system are the reason why you're unable to send an invoice. We can perform some basic troubleshooting steps to fix this issue.

 

Let's open a private window and use it to access QBO. You can press Ctrl + Shift + N for Google Chrome or Ctrl + Shift + P for Mozilla Firefox and Internet Explorer. Once done, let's send an invoice again and see if it works. If it did, go back to your regular browser and clear the cache to eliminate the junk files.

 

If you still encounter the same issue, we can use other supported browsers. 

  

I'll be always around here to help if you need additional assistance in sending your invoices with QBSE. 

 

M
MarkFultonAuthor
January 30, 2021

Thanks for the feedback. Although, I’m not convinced this is the solution because I had already sent an invoice prior to this one. 

It is about the fifth time this has happened and seems to only be an issue on invoices that go over two pages. It means that I have to ‘save as draft’ at various points in the drafting process to make sure it does what it’s supposed to do which, in itself, isn’t an issue it just means the user needs to remember to do so when engrossed in invoicing. 

An auto save feature would overcome this and, I have to say, that it seems ludicrous that it doesn’t have this or al least bring up a dialogue asking if you want to save or some form of alert/notification to give you the chance to save your work. 

Another option that would resolve this, would be if ‘Add to invoice’ acted as an auto save. 

Unfortunately, as there is no auto save feature, I’ll just need to start again!

B
Bazart
November 3, 2022

I have exactly the same problem, sometimes I have a lot of financial working out do whist composing my invoice and referring back to job emails and spread sheets ..only for QB to crash or the computer goes into sleep mode and the whole thing is lost ..very frustrating !!!!

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