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A
alex-alkas-org-u
March 25, 2024
Question

I have lost customers and invoices on the app

  • March 25, 2024
  • 1 reply
  • 0 views
I have lost customers and invoices on the app. I am on an apple iPad so I can’t see customers or do any invoices. Has anyone else had this problem?

1 reply

Nicole_N
Nicole_N
March 25, 2024

I appreciate you bringing this to our attention, Alex. Let me share some troubleshooting steps to help you access customers and create invoices in QuickBooks Online (QBO).

 

You seem to have some performance issues with your QBO mobile app. To rectify this behavior, let's close and restart the app. Then, refresh your app data. This is similar to clearing caches from a web browser. Doing this refreshes the app storage and improves its performance. Here's how:
 

  1. From your device's Settings, select Setting General iPhone Storage.
  2. Choose an app that's taking up a lot of space.
  3. To free up the storage without deleting the documents and data for the app, select Offload App.

 

If the issue remains, you can uninstall and reinstall the app to refresh the system. 

 

Additionally, you may read this article to learn more about the feature availability on supported devices, including iPhone, iPad, Android Phone, and Android Tablet: Compare mobile app features.

 

Never hesitate to leave a reply below if you have further concerns accessing your customers and creating invoices in QuickBooks. I'll make sure to provide the help you need. 

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